Lead Auditor IMS (North/South)
TUV Austria Bureau of Inspection and Certification, Pakistan

• End-to-end’ management of certification process for nominated client accounts, including regular client contact and assessment of cross selling opportunities and most importantly recovery.
• Manage service performance, including supervision of the audit programme delivery, audit team and back-office activities.
• Engage and work with the TUV Austria BIC Sales & Business Development team for new business development opportunities, where applicable.
• Provide liaison between TUV Austria BIC, Client, Consultants and others involved in the process.
• Manage certain commercial aspects of the contract, including profit maintenance and business development opportunities.
• Clear understanding of ESYD and Austrian accreditation requirements to ensure client needs can be achieved.
• Negotiating annual price increases on existing contracts, ensuring retention of clients, minimize churn.
• Accurate and comprehensive CRM database maintenance of nominated client accounts.
• Ensure completion of all assigned work and that all documentation has followed accreditation procedures.
• Manage audit teams effectively to enhance client satisfaction and ensure compliance.

• Work under pressure to demanding deadlines.
• Be self-motivated and disciplined, able to work without close supervision.
• Identify solutions, think laterally and focus on service delivery.
• Effective interpersonal skills; able to develop good working relationships with people at all levels.

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