Resident Engineer Job in Pakistan Interactive Group of Companies , Pakistan Gallery Job

1 Year
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Apr 26, 2018
Last Date
May 4, 2018

Job Description

Resident Engineer

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Proper Liaison with client.
  • Coordination and communication with back office team.
  • Training of end users on enhancement or incorporation of new features in application
  • Configuration of applications using front end
  • Mange creation of users, assigning role/rights to application users.

Job Specification

  • Proven working experience in enterprise technical support
  • Basic knowledge of Software applications
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Computer Sciences and Computer Engineer may apply
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Jobs in Interactive Group of Companies

Interactive Group of Companies

Information Technology and Services - Islamabad, Pakistan
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