Manager is responsible for the daily operation of the department Contact center, including business objectives, performance and resource management.
Specific responsibilities include staffing and schedule adherence, training, quality assurance, provider schedule template review and protocol development and maintenance.
Significant interaction with internal and external stakeholders and other parties.
3 years of experience in practice manager of service lines or call center operations and management techniques.
Entails comprehensive understanding of marketing strategies, appointment scheduling and registration, call center operations and management practices.
UK accent preferred