Training & Support Executive
Knowledge Platform, Pakistan

Primary responsibilities of this role are to:

• Develop in-depth understanding of Company`s product
• Ensure targets for deployment of Knowledge Platform`s blended learning solution are met
• Assist teachers to use digital content in conducting lessons in class, and provide recommendations on best teaching practices
• Provide support and feedback after solution deployment
• Provide trainings and conduct learning workshops/boot camps
• Build long-term relationships with new and existing customers
• Devise and present ideas and strategies to improve the support and engagement processes
• Create reports and plans for the prospective clients
• Any other tasks as may be required from time to time

Required Experience and Skills:

• 01 – 3 years of experience
• Experience in teaching will be preferred
• Experience in customer support is a plus
• Strong communication and IT fluency
• Excellent problem solving and troubleshooting skills
• Pro-active, self-starting work approach and must be a team player
• Detail oriented, organized and able to multi-task
• Takes initiative and able to work under pressure

Job Rewards and Benefits