Provide IT support across all company "MICO" locations
Provide proactive rather than reactive services
Comply with all established process and procedures
Serve as first point of contact for all IT issues through IT call center within define SLA.
Perform end users support for all IT related issues within a defined SLA
Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
Provide virus monitoring, remediation, and OS/application patching support
Provide end users training
Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
Maintain and control IT equipment inventories
Configure and maintain new hardware for end users
Ensure proper logging and tracking of user problems using the established IT ticketing systems
Maintain documentation for IT equipment, spares, and configurations
Participate in the 24/7 off-hours rotational emergency support while in the office shift
Provide 24/7 IT support for the MICO fields while on the rotational shift
Monitor all IT systems in the field for availability and health
Perform field infrastructure maintenance on regular basis
Track IT equipment warranty status
Job Specification
Bachelor degree in Computer Science, Engineering or related fields with 4+ Years of relevant experience or diploma in the related field with 6+ years of relevant experience in supporting PCs/user support in medium to large corporations
Demonstrated 4 years of experience working in oil and gas industry supporting critical operations
Excellent computer skills and hands-on experience with Microsoft Windows Operating systems and Office software products
Good problem-solving techniques and conflict resolution, proven training in this area required or should be attended after
Excellent customer service skills
Strong communication and organization skills and the ability to work efficiently in a team environment with minimum supervision and customer service focus
Strong written and verbal communications skills (English)
Basic understanding of imaging, internet, telecommunications, and graphics software
Ability to work on rotation is required
Positive attitude and willing to undertake all kinds of responsibility related to job profile
Valid Omani driver's license and travel to interior locations will be required.