IT Support Specialist Job in Oman Spearas, Oman

Experience
4 Years
Salary
100,000 - 150,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Yes
Career Level
Telecommute
No
Qualification
BS
Total Vacancies
12 Jobs
Posted on
Jul 18, 2018
Last Date
Oct 18, 2018
Location(s)

Job Description

  • Provide IT support across all company "MICO" locations
  • Provide proactive rather than reactive services
  • Comply with all established process and procedures
  • Serve as first point of contact for all IT issues through IT call center within define SLA.
  • Perform end users support for all IT related issues within a defined SLA
  • Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
  • Provide virus monitoring, remediation, and OS/application patching support
  • Provide end users training
  • Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
  • Maintain and control IT equipment inventories
  • Configure and maintain new hardware for end users
  • Ensure proper logging and tracking of user problems using the established IT ticketing systems
  • Maintain documentation for IT equipment, spares, and configurations
  • Participate in the 24/7 off-hours rotational emergency support while in the office shift
  • Provide 24/7 IT support for the MICO fields while on the rotational shift
  • Monitor all IT systems in the field for availability and health
  • Perform field infrastructure maintenance on regular basis
  • Track IT equipment warranty status

Job Specification

  • Bachelor degree in Computer Science, Engineering or related fields with 4+ Years of relevant experience or diploma in the related field with 6+ years of relevant experience in supporting PCs/user support in medium to large corporations
  • Demonstrated 4 years of experience working in oil and gas industry supporting critical operations
  • Excellent computer skills and hands-on experience with Microsoft Windows Operating systems and Office software products
  • Good problem-solving techniques and conflict resolution, proven training in this area required or should be attended after
  • Excellent customer service skills
  • Strong communication and organization skills and the ability to work efficiently in a team environment with minimum supervision and customer service focus
  • Strong written and verbal communications skills (English)
  • Basic understanding of imaging, internet, telecommunications, and graphics software
  • Ability to work on rotation is required
  • Positive attitude and willing to undertake all kinds of responsibility related to job profile
  • Valid Omani driver's license and travel to interior locations will be required.
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