A Leading Fashion Apparel Brand based at S.I.T.E Area, karachi is urgenty seeking for CUSTOMER RELATION OFFICER to join it team for follwoing tasks;
JOB SUMMARY;
THIS POSITION IS RESPONSIBLE TO WORK WITH CRM MANAGER, RETAIL TEAM, AND OPERATIONS TO MAINTAIN A CUSTOMER-FOCUSED ATTITUDE WITH A FOCUS ON ACTIVITIES THAT CREATE LIFETIME CUSTOMERS.
A. REGULAR DUTIES / RESPONSIBILITIES:
- To work with customer service, regional staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
- To drive customer loyalty and retention both online and in store through the delivery of insights and targeted customer Communications.
- To provide feedback from customers to concerned department managers for prompt action.
- To assist the superior in delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
- Follow-up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- To monitor and act on complaints/suggestion from email, complaints, Social portal, and immediately reporting any problem areas to the immediate Manager.
- Suggest new methods to address customer’s needs.
- To make sure the customer database is correctly segmented for targeted marketing activities.
- To monitor customer claims, refunds, exchanges ratio.
- To assess claims authenticity and exchange in line of organizational policy.
- Any other duties assigned by the superior which are equal or similar to the responsibility level.