To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipment and services.
To diagnose and resolve all problems related to hardware, internal software and system operation, availability, security, performance, connectivity, and overall function during an implementation.
To conduct User Acceptance Test and provide User Training.
To build internal development and test system mirroring customer production environments.
To report and escalate customer problems and enhancements with detailed explanation of issue and recommended resolution.
To provide feedbacks on future product deployment, system performance, features, and functions of the service.
To provide pro-active monitoring and maintaining service for software platform and continuous and frequent systems backup.
Job Specification
Experience & exposure in Telco industry will be an added advantage.