Job Description of Support Officer
Support Officer is required to provide Support to all the existing, new & potential customers for the Software’s & Configuration issues.
The main task will be to solve the queries raised by the customer with in the tentative time and respond them for the satisfaction.
Position also requires to grow and retain their clients by supporting them in different ways of solution within the scope available in company Gosafe.
Essential Duties and Responsibilities
Producing test plans in support of integration and system verification
Support Officer Skills and Qualifications
Bachelor’s Degree in Computer Science or a Related Field, Experience with Computers and Networks, Leadership, Management, Written and Verbal Communication, Interpersonal Communication, Computers, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals.
Normally, you'll work 9am to 6pm, Monday to Friday and on alternate Saturdays. However, you may have to work longer when necessary for to accomplish the client requirement.
You'll be office-based, but may also visit your branch office, and possibly your clients and customers.