Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations.
Description of Employment Duties:
Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
Identifying variations and potential high risk areas in securing adherence to standards and procedures
Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities.
Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
Developing, conducting and providing technical guidance and training in application software and operational procedures
Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
4 years Graduate degree in Computer Sciences or related fields from an accredited institute.
4 year degree in bachelors of computer science or similar from a reputable institution.