Job Description
Helpdesk Engineer
The Job:
Responsible for providing high quality technical support to internal users in headquarter and remote locations by person, phone or email. Installs, configures, and troubleshoots desktop, workstations, and servers in a heterogeneous environment. Creates and maintains desktops and build new systems. Identify research and resolve technical problems. Responsible for first-level troubleshooting of support calls registered at the Helpdesk.
Job Specification
The Candidate:
- An IT graduate with a minimum of 1 year of experience in diagnosing, repairing, and installing computer systems and desktop support.
- Must be able to document work and communicate effectively with customers.
- In depth knowledge of Microsoft Office suite of products
- Preferably aged between 23-26 years.
- Good understanding of Windows2000/NT Domain Structure.
- A+ or Microsoft certifications is a plus