L1 Customer Support Engineer (USD30K/Year) - Remote Work Job in Pakistan Crossover Markets DMCC, Pakistan Premium Job

2 Years
2,500 - 2,500 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor degree
Total Vacancies
10 Jobs
Posted on
Nov 25, 2018
Last Date
Feb 25, 2019

Job Description

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that can possess technical expertise and are masters at delivering exceptional customer service.

We strive to be the best by hiring the best. We are looking for professionals who have an analytical mind, prior technical support experience, and a passion for helping others to join our elite force.

Job Specification

Mandatory requirements:

  • Strong oral/written communication skills in English
  • +2 years as a front-line agent supporting software products
  • Ability to perform at a high level solving at least 15 tickets per day
  • Ability to learn multiple products across multiple technologies
  • Ability to write knowledge base articles and step by step guides
  • Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management

Basic to Intermediate technical knowledge in the following:

  • Unix/Linux
  • Database MS SQL / MySQL / Oracle / PostgreSQL
  • AWS
  • Active Directory
  • Network and Web Servers
  • Sharepoint
  • Java / JavaScript / CSS / HTML
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Crossover Markets DMCC

Information Technology and Services - Dubai, United Arab Emirates
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