Customer Support Executive Job in Pakistan Mosaic Solutions , Pakistan

Experience
Fresh Graduate
Salary
25,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduation/A-level
Total Vacancies
50 Jobs
Posted on
Dec 23, 2018
Last Date
Mar 23, 2019
Location(s)

Job Description

  • Selected candidates will be working in a B2B/ B2C scenario where they will receive live chat inquiries and candidates must answer them pro-actively.
  • Determines requirements by working with customers and take their contact details as a lead.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Create a long term rapport with customers by contacting them through pro-active live chat messages.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Specification

Professional written English
Minimum 40 words per minute typing speed

Hand on experience on Microsoft Excel

Strong interpersonal skills to engage with customers
Proactive customer service skills
Ability to convert visitors in to leads

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Mosaic Solutions

Outsourcing/Offshoring - Lahore, Pakistan
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