Selected candidates will be working in a B2B/ B2C scenario where they will receive live chat inquiries and candidates must answer them pro-actively.
Determines requirements by working with customers and take their contact details as a lead.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Create a long term rapport with customers by contacting them through pro-active live chat messages.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Specification
Professional written English
Minimum 40 words per minute typing speed
Hand on experience on Microsoft Excel
Strong interpersonal skills to engage with customers
Proactive customer service skills
Ability to convert visitors in to leads