Customer Service Executive Job in Pakistan ASA Ventures , Pakistan

Experience
2 Years
Salary
30,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors or Higher
Total Vacancies
20 Jobs
Posted on
Mar 6, 2019
Last Date
Jul 5, 2019
Location(s)

Job Description

ASA Venture “A Venture Capital Firm” has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be. Callix was officially introduced to the Dubai media community at the brand launch.

Callix Call Center is one of the Rib of ASA Venture’s and our Team has its main objective to elevate the Customer Experience. The team is handling customer services & inquiries in different lines of business.


We are looking for a Customer Service Representative in Callix Call center Pakistan.

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer service to ensure customer satisfaction.

Manage large amounts of incoming calls
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints; provide appropriate solutions and alternatives within the time limits.
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Utilize computer technology to handle high call volumes

Job Specification

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota of work
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

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