Operations Assistant Manager Job in Pakistan GharPar Company , Pakistan Gallery Job

Experience
3 Years
Salary
60,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Yes
Career Level
Telecommute
No
Qualification
MBA
Total Vacancies
1 Job
Posted on
Jan 15, 2019
Last Date
Jan 31, 2019
Location(s)

Job Description

PURPOSE OF JOB

The Operations Assistant Manager will be supporting the COO in all functions of operations at GharPar Tech Pvt.Ltd

Effectively guide Customer Care department and manager in day to day operations of booking appointments, informing beauticians and dealing with clients inquiries and complaints.

To manage field staff (beauticians), service quality and sales target monitoring according to GharPar policies

Team Structure

The Operations Assistant Manager will be reporting directly to the COO of the company, who is currently based in Islamabad.

The Operations department is divided into three main functions: Bookings, Service Delivery, and Quality Control. These three core function are further divided into sub functions

The COO is also spearheading the companies expansion process and the AM-OPS will be expected to support the COO in setting up operations in the new regions

The candidate will be expected to travel frequently

ACCOUNTABILITIES, RESPONSIBILITIES AND MAIN DUTIES

  • Manage booking appointments and timely informing of beauticians
  • Managing client inquiries and complaints in a timely manner and in line with agreed service standards.
  • Coordinating with all departments to ensure seamless customer delivery
  • Ensuring all process of elimination (POE) steps related to particular incident are complete and correctly mentioned in a complaint
  • Maintaining high standards of service level by using Customer Relationship Management utilities.
  • Maintain accurate records of discussions or correspondence with customers
  • Provide feedback on the efficiency of the customer service process

Job Specification

Experience working with a service delivery company, such as airline, food delivery, mail/product delivery

Experience managing field staff and customer care/booking departments

Experience working with booking systems, dispatch and Customer Relationship Management systems

Should have tough personality, tons of energy

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