PURPOSE OF JOB
The Operations Assistant Manager will be supporting the COO in all functions of operations at GharPar Tech Pvt.Ltd
Effectively guide Customer Care department and manager in day to day operations of booking appointments, informing beauticians and dealing with clients inquiries and complaints.
To manage field staff (beauticians), service quality and sales target monitoring according to GharPar policies
The Operations Assistant Manager will be reporting directly to the COO of the company, who is currently based in Islamabad.
The Operations department is divided into three main functions: Bookings, Service Delivery, and Quality Control. These three core function are further divided into sub functions
The COO is also spearheading the companies expansion process and the AM-OPS will be expected to support the COO in setting up operations in the new regions
The candidate will be expected to travel frequently
ACCOUNTABILITIES, RESPONSIBILITIES AND MAIN DUTIES
Experience working with a service delivery company, such as airline, food delivery, mail/product delivery
Experience managing field staff and customer care/booking departments
Experience working with booking systems, dispatch and Customer Relationship Management systems
Should have tough personality, tons of energy