Customer Services Officer Job in Pakistan Confidential Consultancy Company , Pakistan Hot Job

Experience
2 Years
Salary
25,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
MBA IS PREFERED
Total Vacancies
1 Job
Posted on
Jan 21, 2019
Last Date
Apr 21, 2019
Location(s)

Job Description

THIS IS A OFFICE BASED JOB

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint
  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Inform customer of deals and promotions

Job Specification

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
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Confidential Consultancy Company

Consumer Services - Karachi, Pakistan
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