Customer Services Officer
Confidential Consultancy Company, Pakistan
Experience
2 Years
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
MBA IS PREFERED
Total Vacancies
1 Job
Posted on
Jan 21, 2019
Last Date
Apr 21, 2019
Location(s)
Job Description
THIS IS A OFFICE BASED JOB
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint
- Contribute to team effort by accomplishing related results as needed
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Inform customer of deals and promotions
Job Specification
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Consumer Services - Karachi, Pakistan