Trainee - Technical Support Job in Pakistan Elixir Technologies , Pakistan Hot Job

Experience
Fresh Graduate
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors in Computer Sciences
Total Vacancies
2 Jobs
Posted on
Jan 28, 2019
Last Date
Apr 28, 2019
Location(s)

Job Description

Trainee - Technical Support will support Elixir’s customer base including first-line product support. He/She is required to be familiar with common product environments and applications.

Along with being an extremely technically proficient individual, this position also requires to have exceptional trouble-shooting and time management skills as well as excellent verbal and written communications skills.

  • Works directly with customers to provide services and help resolve issues in application/software/solution.
  • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime.
  • Collects detailed information from customer to categorize the severity of the issue and to determine best resolution.
  • Help to prioritize open issues, define and track bugs in the solution/application/software and work in coordination with the Engineering team (if required) till a solution is offered.
  • Ensure customer satisfaction through professionalism and swift resolution.

Job Specification

  • Inclined interest towards customer services / technical support of software products.
  • Ability to work in shifts (day, evening and night - disturbance allowance is paid)
  • Demonstrated problem solving skills and attention to detail
  • Ability to troubleshoot and identify complex storage, software, hardware, and systems issues.
  • Able to maintain professionalism while under pressure
  • Ability to exercise judgment in the absence of defined procedures and practices to determine appropriate actions.
Checkout jobs like Trainee - Technical Support Jobs in Islamabad Pakistan and more Jobs in Elixir Technologies

Elixir Technologies

Computer Software - Islamabad, Pakistan
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