Trainee - Technical Support Job in Pakistan Elixir Technologies , Pakistan Hot Job

Trainee - Technical Support will support Elixir’s customer base including first-line product support. He/She is required to be familiar with common product environments and applications.

Along with being an extremely technically proficient individual, this position also requires to have exceptional trouble-shooting and time management skills as well as excellent verbal and written communications skills.

• Works directly with customers to provide services and help resolve issues in application/software/solution.
• Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime.
• Collects detailed information from customer to categorize the severity of the issue and to determine best resolution.
• Help to prioritize open issues, define and track bugs in the solution/application/software and work in coordination with the Engineering team (if required) till a solution is offered.
• Ensure customer satisfaction through professionalism and swift resolution.

• Inclined interest towards customer services / technical support of software products.
• Ability to work in shifts (day, evening and night - disturbance allowance is paid)
• Demonstrated problem solving skills and attention to detail
• Ability to troubleshoot and identify complex storage, software, hardware, and systems issues.
• Able to maintain professionalism while under pressure
• Ability to exercise judgment in the absence of defined procedures and practices to determine appropriate actions.