L1 Customer Support Engineer (USD 30K/Year) - Remote Work Job in Pakistan Crossover Markets DMCC , Pakistan Premium Job

Experience
2 Years
Salary
30,000 - 30,000 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
2+ years of experience
Total Vacancies
10 Jobs
Posted on
Feb 14, 2019
Last Date
May 14, 2019
Location(s)

Job Description

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

Responsibilities:

  • Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.
  • This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

Job Specification


To excel in this position you will need to:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Perform at a high level solving at least 15 tickets per day
  • Know how to write knowledge base articles and step by step guides
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
  • Have basic to intermediate technical knowledge in the following technologies/languages:
  • SQL Server
  • Oracle DBs
  • Unix/Linux
  • Networking
  • Windows Server administration
  • SharePoint
  • Web Servers

Previous Telco experience is highly desirable

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Crossover Markets DMCC

Information Technology and Services - Dubai, United Arab Emirates
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