Outbound call center agents are personnel who work at call center attempting to sell the company’s services or products using phone s or emails. Outbound call center agents work with pre-selected phone number list and are mostly equipped with headsets and computer screen.
Outbound call center agent is a customer service representative type who serves as links between the customers and the company they are employed through providing customer support on the phone.
Specific tasks vary which depends mainly on service and product type. Call center agents may also offer some technical support, hotel reservations or may answer questions from their customer.
Outbound call center agents are mostly supplied with sales “pitch” by their company in which they are employed. The pitch consist a couple of sentences or greeting the customer about their products or services and serve as an inquiry for potential customers to provide them more information
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets