Mobile Support Officer- Australian Company

Mobile Support Officer- Australian Company
VoicePlus Services, Pakistan

Experience
3 Years
Salary
45,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Mar 26, 2019
Last Date
Jun 26, 2019
Location(s)

Job Description

This position is in our Mobility Support Team and reports to the Mobile Support Team Leader.

In this role, you will be part of a team but also be required to be an independent worker who can manage your own workload.

You will be working in Islamabad office, which is providing customer and technical support to the Australian Parent company. You will be working directly with Corporate Customers and the Australia Head Office.

Key tasks and responsibilities:

  • Connecting and Upgrading mobile services
  • Managing and implementation adds, move & changes to mobile services
  • Providing advice to customer on mobile value-added services, such as International Roaming
  • Problem-solving connectivity issues with corporate services, including liaison with the Carrier, VoicePlus Account Manager and Customers
  • Training with Carrier and VoicePlus team

Job Specification

The successful candidate will have the below skills and experience.

  • 3 Years + Customer Service
  • Customer Centric Attitude
  • Windows 10 & Database Systems experience
  • Experience in using Queue / Ticket Mangement System
  • Attention to Details and ability to prioritise.
  • Ability to work Alone and in a Team environment
  • Communications
    • Fluent in English
    • Advanced English Writing Skills
    • Ability to Communicate via Phone, Chats and Skype for Business

Job Rewards and Benefits

Health Insurance
Leaves
Transport

VoicePlus Services

Telecommunications - Islamabad, Pakistan
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