Client Support Specialist Job in Pakistan IBEX Global - A TRG Company , Pakistan Premium Job

Experience
< 1 Year
Salary
19,000 - 55,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
10 Jobs
Posted on
Apr 2, 2019
Last Date
May 1, 2019
Location(s)

Job Description

  • Timely preparation of rates and quotes for customers and overseas agents.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely correspondence back to customers, track and resolving any issues regarding product.
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Fluency in English is a must
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