Customer Support Officer

Customer Support Officer Job in Pakistan
Brain Telecommunication Limited , Pakistan

Experience
< 1 Year
Salary
18,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
Inter/B.com
Total Vacancies
4 Jobs
Posted on
Apr 22, 2019
Last Date
May 21, 2019
Location(s)

Job Description

Gender: Male

Age: 18 - 30 Years

Education: Inter/B.com

Experience: Fresh to 1 Year

Job Description

  • Answer calls and respond to emails
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Update, maintain existing customer and Enter new customer information into system
  • Process orders
  • Identify and escalate priority issues
  • Contact businesses or private individuals by phone calls or E-Mails
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the sales process
  • Obtain possible customer leads and turn them into customers
  • Follow up on initial contacts
  • Complete records of telephonic interactions, orders and accounts
  • Complete call logs
  • Produce call reports
  • Training and development where need

Job Specification

  • MS Office
  • Good communication skills both Urdu & English.
  • Determined & Enthusiastic
  • Able to work & face pressure situations

Brain Telecommunication Limited

Telecommunications - Lahore, Pakistan
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