Call Representative
Tax Magic, Pakistan

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Adhering to all company policies and procedures.

• High School Diploma or equivalent.
• Fluency in English language.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Adaptability and accountability.

Job Rewards and Benefits