Contact Center Supervisor Job in Pakistan
The Food and Beverages Company , Pakistan

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Experience
5 Years
Salary
100,000 - 200,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Jul 1, 2019
Last Date
Nov 19, 2019
Location(s)

Job Description

A large food company manufacturing clean drinking water, cooked and raw food, bakery and sweets is looking for the following personnel to be based in Lahore.

Contact Center Supervisor

We are looking for an experienced individual who will manage the centralized response management unit containing voice and non-voice customer interactions. Applicant must hold strong people management skills and minimum 3 years of experience in setting up response management units and manage the contact center function. Should possess strong IT and people management skills. Strong awareness in receiving customer information/feedback through Online, Facebook & website, SMS, WhatsApp, Phone calls and respond accordingly to promote business.

  1. Manage immediate response to leads received from marketing department and other referral channels.
  2. Respond to merchant queries on product related phone calls and emails.
  3. Liaising with and reporting to the COO
  4. Develop strategies to enhance our merchant experience.
  5. Conduct market analysis to optimize seller/buyer experience.

Job Specification

  1. Manage immediate response to leads received from marketing department and other referral channels.
  2. Respond to merchant queries on product related phone calls and emails.
  3. Liaising with and reporting to the COO
  4. Develop strategies to enhance our merchant experience.
  5. Conduct market analysis to optimize seller/buyer experience.

The Food and Beverages Company

Food & Beverages - Lahore, Pakistan