L1 Customer Support Engineer (Usd30k/Year) - Remote Work Job in Pakistan Crossover Markets DMCC , Pakistan Premium Job

Experience
2 Years
Salary
30,000 - 30,000 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
Bachelor
Total Vacancies
1 Job
Posted on
May 15, 2019
Last Date
Aug 15, 2019
Location(s)

Job Description

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

Responsibilities:

Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

Job Specification

To excel in this position you will need to:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
Checkout jobs like L1 Customer Support Engineer (Usd30k/Year) - Remote Work Jobs in Karachi Pakistan and more Jobs in Crossover Markets DMCC

Crossover Markets DMCC

Information Technology and Services - Dubai, United Arab Emirates
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