Contact Center Supervisor
Din Premium Drinking Water - Din Media Group, Pakistan
Job Description
A large food company manufacturing clean drinking water, cooked and raw food, bakery and sweets is looking for the following personnel to be based in Lahore.
Contact Center Supervisor
We are looking for an experienced individual who will manage the centralized response management unit containing voice and non-voice customer interactions. Applicant must hold strong people management skills and minimum 3 years of experience in setting up response management units and manage the contact center function. Should possess strong IT and people management skills. Strong awareness in receiving customer information/feedback through Online, Facebook & website, SMS, WhatsApp, Phone calls and respond accordingly to promote business.
Responsibilities:
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Skills:
- Critical thinking
- Decision-making
- Problem-solving
- Reasoning
- Multi-tasking ability
Job Specification
Skills:
- Critical thinking
- Decision-making
- Problem-solving
- Reasoning
- Multi-tasking ability