Customer Relations Officer
National Defence Group (NDG), Pakistan
Job Description
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Deliver products/services that meet or exceed the customer requirements.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Maintain complete and accurate customer correspondence data.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Identify and develop problem solving methodologies to resolve customer issues.
Job Specification
Required Skills:
Communication & Interpersonal Skills
Attending to detail to ensure nothing slips through the cracks
Analyzing problems in order to come up with resolutions
Following through so customers know their concerns are taken seriously
Language fluency in English (spoken & written)
Must be TechSavy i.e MS.Office, G-Drive