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Social Community Advisor - Health Division (Working hours 5pm-10pm) Job in United Kingdom
The Hut Group , United Kingdom

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Apr 1, 2021
Last Date
Jul 1, 2021
Location(s)

Job Description

looking for candidates with previous experience working within a social media role, who can work under pressure and have a great attention to detail. THG Culture:

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences with our unique end-to-end approach to ecommerce, our THG Ingenuity enables brands to grow at scale while driving unrivalled value and continuous performance.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. Our global success relies on more than 7,000 people and the fusion of skills, talent and ambition they bring from all around the world. Be supported by our in-house THG Medical amp; Wellbeing teams to keep you at your best.

We want you to reach your potential and we’ll do everything we can to help you get there. We’ll give you the freedom to manage your own professional development as well as the tools, advice and support you need to succeed. As a global powerhouse, pushing limits, breaking boundaries and making an impact is the norm. At THG, you’ll be part of this and more.

Role Summary:

Customer Community Advisors at THG are expected to deliver a world class experience and exceed expectations. This person will be the first point of contact for our customers across different social media channels. We are looking for ambitious individuals who strive for first time resolution whilst keeping up the brand reputation.

The role of a Customer Community Advisor is an opportunity for a creative and innovative individual who is passionate about all thing’s social media. We are looking for candidates with previous experience working within a social media role, who can work under pressure and have a great attention to detail.

Requirements

Job Role amp; Requirement

  • Responding to customer messages across our social media channels
  • Maintaining brand tone and professional tone of voice
  • Working towards department SLA’s
  • Striving for first time resolution
  • Helping to build online communities
  • Protecting brand reputation

What we are looking for in you?

  • Responding to customer messages across our social media channels
  • Maintaining brand tone and professional tone of voice
  • Working towards department SLA’s
  • Striving for first time resolution
  • Helping to build online communities
  • Protecting brand reputation

Benefits

What's in it for you?

  • Competitive salary
  • Experience in working in a fast-paced department
  • Career amp; ongoing development opportunities
  • Staff discounts on all THG brands
  • Company Bonus entitlement
  • Sales Commission bonus (role dependent)
  • Onsite doctor/barber
  • Onsite Physiotherapist

Job Specification

The Hut Group

Information Technology and Services - London, United Kingdom