Avaya Aura Professional Job in Pakistan Avira Technologies , Pakistan

Experience
3 Years
Salary
50,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Any
Total Vacancies
3 Jobs
Posted on
Jun 7, 2019
Last Date
Jun 19, 2019
Location(s)

Job Description

We are hiring "Avaya Specialist" for one of our International Project. Candidate must have following technical expertiese.

  • Hands on experience on Avaya Aura Enterprise Contact Center with Avaya Proprietry recorder and IP Office
  • Avaya IP Office Products
  • IP Office including IPOCC & ACCS
  • Sound knowledge in Avaya Aura Enterprises
  • Communications Manager (CM) R6.3 & AboveMaintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s
  • Soft Phones configurations/installations
  • ARS Configuration
  • Add/Remove agents tasks
  • Maintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s, Soft Phones configurations/installations, ARS Configuration
  • Add/Remove agents tasks
  • Maintain systems and their applications, to include any ancillary systems
  • Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

Ensuring quality customer service

Intresting candidate can email their resume at [email protected] and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

Job Specification

Candidate must have the experience of following:

  • Avaya Communication Manager 8300E Server
  • Avaya Aura Contact Center Elite
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Aura Conferencing
  • Avaya Aura Messaging,
  • Avaya Communicator Mobility
  • Avaya Communicator
  • Avaya one-X®
  • Client Enablement Services (CES)
  • Enterprise Survivable Servers (ESS)
  • SAL Gateway
  • High Availability AES servers
  • G-450 Gateway
  • Capable of working effectively with co-workers and fulfill customer requests.
  • Strong computer skills with emphasis on applications are required.
  • Ability to successfully handle multiple priorities simultaneously.
  • Ability to work extremely flexible hours and support on-call duties and shift work may be required.
  • Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.
  • On-call availability during off-hours in the event of service problems with the system.
  • Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.
  • Effective time management to allow for involvement in special task order projects as assigned by the supervisor.

Intresting candidate can email their resume at [email protected] and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

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