System Engineer Avaya Aura Communication Manager
Avira Technologies, Pakistan

We are hiring "Avaya Specialist" for one of our International Project. Candidate must have following technical expertiese.

• Hands on experience on Avaya Aura Enterprise Contact Center with Avaya Proprietry recorder and IP Office
• Avaya IP Office Products
• IP Office including IPOCC & ACCS
• Sound knowledge in Avaya Aura Enterprises
• Communications Manager (CM) R6.3 & AboveMaintain On going Avaya SLA’s
• Customers POC and Team Management
• IP-Phones Configuration & Troubleshooting
• Daily Customers sides issues responsibilities
• Agents Login Issues
• Call Center Reporting Issues
• System Resources Issues
• IVR changes depends on any announcements/packages
• Hardware allocations/troubleshooting
• PRI/CO Trunks issues
• Agent’s campaign allocation
• Call Center Reports Designing’s
• Soft Phones configurations/installations
• ARS Configuration
• Add/Remove agents tasks
• Maintain On going Avaya SLA’s
• Customers POC and Team Management
• IP-Phones Configuration & Troubleshooting
• Daily Customers sides issues responsibilities
• Agents Login Issues
• Call Center Reporting Issues
• System Resources Issues
• IVR changes depends on any announcements/packages
• Hardware allocations/troubleshooting
• PRI/CO Trunks issues
• Agent’s campaign allocation
• Call Center Reports Designing’s, Soft Phones configurations/installations, ARS Configuration
• Add/Remove agents tasks
• Maintain systems and their applications, to include any ancillary systems
• Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

Ensuring quality customer service

Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

Candidate must have the experience of following:

• Avaya Communication Manager 8300E Server
• Avaya Aura Contact Center Elite
• Avaya Session Manager
• Avaya System Manager
• Avaya Aura Conferencing
• Avaya Aura Messaging,
• Avaya Communicator Mobility
• Avaya Communicator
• Avaya one-X®
• Client Enablement Services (CES)
• Enterprise Survivable Servers (ESS)
• SAL Gateway
• High Availability AES servers
• G-450 Gateway
• Capable of working effectively with co-workers and fulfill customer requests.
• Strong computer skills with emphasis on applications are required.
• Ability to successfully handle multiple priorities simultaneously.
• Ability to work extremely flexible hours and support on-call duties and shift work may be required.
• Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.
• On-call availability during off-hours in the event of service problems with the system.
• Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.
• Effective time management to allow for involvement in special task order projects as assigned by the supervisor.

Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

Job Rewards and Benefits