CSR / Customer Service Representative Job in Pakistan
UpSell Pvt Ltd , Pakistan Hot Job

5 Years
60,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
2 Jobs
Posted on
Jun 20, 2019
Last Date
Sep 20, 2019

Job Description

Digi-Kick has an established list of 240+ US clients. Acting as a medium between the clients and operations team, we have successfully exceeded YoY growth targets. We employ different digital mediums to create brand awareness and to effectively collaborate with the clients. Currently we are looking for experienced individuals (with Sales and Account Management expertise) to look after our existing clients and to assist the marketing team to close new prospects.

THIS IS A CAREER FOR LIFE. If you have what it takes to be a successful business development professional, we promise (Insha ALLAH) that you will not have to look for another job again. We shall provide you all the tools to find potential clients, projects they are working on, communication methods, complete product training, assistance in securing deals and maintaining client relationships.

Roles & Responsibilities:

Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements by learning the US construction processes

Expand the relationships with existing customers by regular follow-ups and by continuously proposing solutions that meet their objectives

Develop you own list of clients by formulating and executing innovative marketing and out-bound campaigns

Acquisition of new customers and customer consulting in order to reach sustainable sales results (email, CRM tool, Text and calls)

Meet & Exceed short & long-term assigned revenue targets

Ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Play an integral part in generating new sales that will turn into long-lasting relationships

Liaise with the Email marketing team to target specific set of clients enabling a custom experience for the prospects

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Train newly-appointed ACMs to foster an environment of team-work, collaboration and learning

Fulfil any other tasks as assigned by the management

Compensation: Very competitive base salary and revenue based commission is on offer – depending on the experience and profile.

Basic Salary: PKR 60,000 – 80,000

Commission: Up-to PKR 60,000

US Holidays + Saturday/Sunday + 14 Annual paid holidays accrued on monthly basis

Job Timing: US Eastern (05:30pm – 02:30am PST)

Job Location: Top Floor OPTP Plaza, PWD Road Rawalpindi/Islamabad

Job Specification

Skills & Qualification:

6-10 years’ experience in Digital Marketing, Call Center, Customer Relations & Management or related field

Experience of working with US based clients is a MUST

Must be able to communicate effectively with external & internal clients

Must have excellent verbal communication skills (US ascent is an advantage)

Must be able to write professional emails with correct English grammar & structure

Eagerness & ability to learn new products & industries

Technical (Engineering/Construction) background is desired but not mandatory as complete training will be provided

Able to work independently, design his own work day, disciplined, hard-worker and energetic persona

BBA/MBA or Equivalent or enough industry experience to compensate for the relevant education

Industry: Construction Management (This is NOT a home improvement campaign)

UpSell Pvt Ltd

Marketing and Advertising - Rawalpindi, Pakistan
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