Enhancement of customer satisfaction and retention through implementation of SAP and strengthen showroom operations and manage parts inventory and parts' sales. Also, timely resolve warranty issues for customer satisfaction.
To attend customers for service job. Prepare job cards & assign work to mechanics.
Entertain warranty claim cases and keep the record for audit purpose.
Spare parts' sales and stock maintenance & invoicing. Arrangement of parts from Head Office Karachi.
Ensuring periodic maintenance of admin bikes.
Follow up and coordination with Head Office/Area Office Karachi for timely settlement of pending warranty issues.
Reporting of daily activities to showroom manager.
Timely reporting to concerned authorities.i.e. FQI, Claim Data, In-Out reports.
Responsible of workshop tools & equipment maintenance & stock.
Inspection of motorcycles after completion of service jobs to ensure good quality after sales services.
Achieve the monthly job card and turn over targets by the implementation of SAP.
Sending weekly basis SAP hard copy to Head Office Karachi.
Sending monthly basis workshop report to Head Office Karachi.
Implementation of SAP
Responsible for implementation of 5S in workshop
Availability of parts in parts stock
Telephonic follow up
Education & Experience:
DAE (Auto & Diesel OR Mechanical)
B-Tech (Auto & Diesel)
Minimum 2-3 years of relevant experience required