Client Support Executive Job in Pakistan Umer and Sons , Pakistan

Experience
< 1 Year
Salary
17,000 - 24,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors or equivalent education from HEC recognized institute
Total Vacancies
2 Jobs
Posted on
Aug 6, 2019
Last Date
Dec 28, 2019
Location(s)

Job Description

  • Responsible for handling all inbound communications via calls, emails, website chat, facebook chat, Instagram chat and WhatsApp.
  • Listening / Handling clients’ complaints, creating Job Order on ERP and forwarding it to the concerned department.
  • Follow-up / closure of the complaints of the respective department. Coordinating with concerned department ensuring that all queries of clients are being closed on agreed/communicated timelines.
  • Follows up with clients to ensure that they are satisfied with the company’s service after successful completion of a job.
  • Ensures delivery of excellent service to clients through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
  • Should also play a part as a Recovery handling individual.

Job Specification

  • Intellectual capability
  • Time management and multitasking skills
  • Positive minded
  • Possess strong written and verbal communications skill
  • Strong Communication Skills
  • Strong follow-up skills
  • Well versed with service standards with a passion for satisfying clients
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