Client Support Executive
Umer and Sons, Pakistan

• Responsible for handling all inbound communications via calls, emails, website chat, facebook chat, Instagram chat and WhatsApp.
• Listening / Handling clients’ complaints, creating Job Order on ERP and forwarding it to the concerned department.
• Follow-up / closure of the complaints of the respective department. Coordinating with concerned department ensuring that all queries of clients are being closed on agreed/communicated timelines.
• Follows up with clients to ensure that they are satisfied with the company’s service after successful completion of a job.
• Ensures delivery of excellent service to clients through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
• Should also play a part as a Recovery handling individual.

• Intellectual capability
• Time management and multitasking skills
• Positive minded
• Possess strong written and verbal communications skill
• Strong Communication Skills
• Strong follow-up skills
• Well versed with service standards with a passion for satisfying clients

Job Rewards and Benefits