Team Lead

Team Lead Job in Pakistan
ADHOC Inc. , Pakistan

Experience
5 Years
Salary
30,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Qualification on the basis of experience. (Minimum years of 2)
Total Vacancies
1 Job
Posted on
Aug 19, 2019
Last Date
Dec 27, 2019
Location(s)

Job Description

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Team Leader Job Duties:

  1. Supports team manager and performs management duties when manager is absent or out of office
  2. Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
  3. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  4. Assists management with hiring processes and new team member training
  5. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  6. Communicates deadlines and sales goals to team members
  7. Develops strategies to promote team member adherence to company regulations and performance goals
  8. Conducts team meetings to update members on best practices and continuing expectations
  9. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  10. Ensures company brand materials and physical working spaces meet and exceed company presentation standards
  11. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Team Leader Skills and Qualifications:

Team Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills

Job Specification

  1. Effective coaching. Coaching customer support reps is the most important role of team leaders.
  2. Communicating contact center metrics to agents.
  3. Dealing with HR issues.
  4. Holding meetings.
  5. Motivating employees.
  6. Interviewing and recruiting applicants.
  7. Facilitating training sessions.
  8. Assessing employees' performance

ADHOC Inc.

Telecommunications - Rawalpindi, Pakistan
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