Online Customer Support - Live Chat
SBT Japan, Pakistan

• Ensuring good quality service level by ensuring courteous and prompt response.
• Ensuring that all queued customers are entertained through live chat and no one has left the chat without the query being answered.
• Forward all email quotations received from customers to the respective sales team.
• Agent must be hands on with the knowledge of all country’s import policies for educating customers.
• Maintaining strong communication & coordination with all stake holders including other back office departments.
• Agent shall be working in un-assigned markets for developing business by increasing customers and sales.
• Must be able to work in extra hours and shift rotations (Day & Night)
• 24/7 operations including weekends/national/public holidays.
• To remain updated with all markets import policies and procedures.
• Ensure timely sharing of Live chat leads and complaints to sales team.
• Keep accurate records and document customer service actions and discussions.
• Handling complaints and queries (from customers and staff).
• Other tasks given by the immediate report from time to time.

• 2-3 years of core Livechat experience in the field of Inbound/Customer Services
• Minimum bachelor’s degree
• Perfect command of the English language (verbal and written both)
• Fast typing skills is a plus (40 WPM)
• Hands-on experience of CRM/Livechat systems
• Proficiency in Microsoft Office

Job Rewards and Benefits