Software Support Job in Pakistan
Invictus Solutions , Pakistan

Experience
2 Years
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
BCS,MCS, MIT
Total Vacancies
1 Job
Posted on
Aug 21, 2019
Last Date
Nov 21, 2019
Location(s)

Job Description

  • Responding to queries via chat, email, or phone
  • Knowledge of MS Windows Platform, Networking, MSSQL, Databases
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Experience with call center is a plus.

Job Specification

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school), and Specific Knowledge of other required Computer Systems for different work environments.

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Invictus Solutions

Computer Software - Faisalabad, Pakistan
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