Telesales Executive
Turbo Motors Co. Ltd., Japan, Pakistan

• Executive to ensure good quality service level by ensuring courteous and prompt response.
• Executive to ensure that all queued customers are entertained through live chat and no one has left chat without the query being answered and responded in all terms.
• Executive to forward all email quotations duly received from clients to respective sales team member and responded.
• Executive must be hands on with knowledge of all country’s import policies for educating customers.
• Executive to remain update with import policies and procedures as amended or modified.
• Maintaining strong communication and coordination with all stake holders including other back office sections.
• Executive shall be working in unassigned markets for procure more business ties by promoting customers and sales.
• Executive must be able to work in extra hours (if required) and shift rotation (day & night)
• Executive to maintain operations by 24/7 weekends, national or public holidays.
• Executive to ensure sharing live chat leads and registered complaints assigned to team members.
• Executive to keep update documents, records and customer services log book.
• Executives to held short meetings with team members for their service actions and discussions for advantages.
• Executive to keep master log book update with new queries and accomplished assigned tasks for annual confidential reports.
• Executive to report on first priority given tasks provided by superiors.

• 2-3 years of core live chat experience.
• Minimum Matriculation’s certified.
• Perfect command on English (both – verbal and written)
• Typing speed 40wpm as minimum.
• Proficiency on computer and MS Office.

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