Desktop/Server Support Engineer
Solutions Wave, Pakistan

We are seeking a Desktop/Server Support Engineer to join our team! The ideal person would be self-driven with excellent communication skills and is willing to learn new technologies. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, hardworking, determine to find root cause of an issue for customers.

• Manage all aspects of the systems platform
• Basic troubleshooting network & system issues
• Administration of Windows Server, Active Directory, Exchange and SQL
• Administration of virtualization technologies
• Installation/configuration experience of client computers/ thin clients
• Utilize and maintain backups and disaster recovery tools for all clients on a regular basis
• Execute sensitive data backup and restoration procedures
• Document all technical procedures and user guides

Additional Responsibilities:

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
• Ability to work independently as well as with a team
• Ability to multi-task and adapt to changes quickly
• Assess off-hours support as needed

Qualifications:

• Previous experience as a network or systems administrator
• Knowledge of TCP/IP and data protocols
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills

Preferred Qualifications (not immediately required):

• Certifications in any of the following: COMPTIA A+, MCSE, MCSA, CCNA

Job Type: Full-time - Night Shift

Job Rewards and Benefits