Shift Lead - Business Support Operations
Foodpanda, Pakistan
Job Description
Position Title: Shift Lead – Partner Care Commercial
Department: Commercial/Sales
Experience: 2+ yrs in customer support, data analysis and MS Excel
Company: Foodpanda
Location: Lahore, Pakistan
Do you love food and convenience put together? Then you would definitely love foodpanda!
You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.
Foodpanda, is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide. We are currently looking for an energetic individual to join our Commercial Team in Lahore.
Calling out all the enthusiastic, well-communicating individuals willing to work in a challenging environment. We’re looking for a bright and intelligent Shift Lead - Business Support Operations to manage our very diverse, large, and dynamic team of associates. If you’re ambitious, got the leadership gene, and willing to make a difference, this is the position for you.
Responsibilities:
- Responsible for assisting the Functional Lead in building processes for the department as per business requirement.
- Team’s time management (Scheduling, Capacity Planning, Forecasting).
- Maintaining and optimizing the daily performance of the team.
- Leading team to ensure KPI targets are met.
- Assist the Functional lead in the execution of new Processes/SOP’s, continuous improvement of processes, data analyzing, and update the data in the system.
- To be a creative problem solver and able to perform root cause analysis.
- Find ways to improve First Contact Resolution, Vendor Satisfaction, and other vendor-specific metrics.
Requirements:
- 1 year+ experience
- Must hold a bachelor's degree in a relevant field. Masters will be preferred.
- Strong verbal and written communication.
- Fluent in English and Urdu.
- Excellent presentation and MS-Excel skills.
- Comfortable with operational rotating times.
A little About Us:
- We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
- We love people who can develop things from scratch, own them and then work on improving them.
- We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
Job Specification
Requirements:
- 1 year+ experience
- Must hold a bachelor's degree in a relevant field. Masters will be preferred.
- Strong verbal and written communication.
- Fluent in English and Urdu.
- Excellent presentation and MS-Excel skills.
- Comfortable with operational rotating times.