Customer Support Executives

Customer Support Executives Job in Pakistan
IntelliasPro Private Limited , Pakistan

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Experience
< 1 Year
Salary
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Metric/O-A Level /Intermediate or Above
Total Vacancies
10 Jobs
Posted on
Dec 19, 2019
Last Date
Apr 29, 2020
Location(s)

Job Description

IntelliasPro is looking for Customer Support Executives to provide support to their UK/US/Canada based clients.

Candidates will be required to provide support Via following mediums.

  • Voice Support
  • Chat Support
  • Email Support

Responsibilities

  1. A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
  2. Ensure all quality perimeters are met on every phone call/chat and email
  3. Maintaining records of transactions and interactions.
  4. Appropriate and timely follow-ups wherever required.
  5. Escalate unresolved queries to respective departments for accurate redressal
  6. Attend all required training sessions and keep up to date on all products and services knowledge.

    Qualification

    • Metric/O-A Level /Intermediate or Above

    Experience

    • Previous Contact Center Experience is preferred but not a must

    Key Benefits:

    • On Job Training
    • Medical
    • Provident Fund
    • Paid vacation days + Sick and Casual Leaves

    Job Specification

    Requirements

    • Exceptional English communication (verbal/written) and analytical skills.
    • Good grip on MS Office tools such as Excel, Word, PowerPoint
    • Team player with multi-tasking abilities.
    • Ability to identify opportunities and solutions for process improvement
    • A positive mind set

    IntelliasPro Private Limited

    Computer Software - Lahore, Pakistan