Customer Support Executives
IntelliasPro Private Limited, Pakistan

IntelliasPro is looking for Customer Support Executives to provide support to their UK/US/Canada based clients.

Candidates will be required to provide support Via following mediums.

• Voice Support
• Chat Support
• Email Support

Responsibilities

1. A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
2. Ensure all quality perimeters are met on every phone call/chat and email
3. Maintaining records of transactions and interactions.
4. Appropriate and timely follow-ups wherever required.
5. Escalate unresolved queries to respective departments for accurate redressal
6. Attend all required training sessions and keep up to date on all products and services knowledge.

Qualification

• Metric/O-A Level /Intermediate or Above

Experience

• Previous Contact Center Experience is preferred but not a must

Key Benefits:

• On Job Training
• Medical
• Provident Fund
• Paid vacation days + Sick and Casual Leaves

Requirements

• Exceptional English communication (verbal/written) and analytical skills.
• Good grip on MS Office tools such as Excel, Word, PowerPoint
• Team player with multi-tasking abilities.
• Ability to identify opportunities and solutions for process improvement
• A positive mind set

Job Rewards and Benefits