Managing large amounts of inbound and outbound calls in a timely manner.
Following call center βscriptsβ when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
Good communication skills, both written and verbal
A creative approach to new campaigns
Good negotiating and interpersonal skills
Strong organizational skills
Commercial awareness, for pricing and analyzing data
Good numeracy skills and a knowledge of statistics
A normal standard of computer literacy