Quality Assurance Manager - Call Center
Spantronics Pvt Ltd, Pakistan

• Monitoring performance
• Determining, negotiating and agreeing on quality procedures, standards and specifications
• Setting Customer Services Standards
• Assessing customer requirements and ensuring that these are met
• Working with operating staff to establish procedures, standards, systems and procedures.
• Acting as a catalyst for change and improvement in performance and quality.

• Leadership skills
• Communication and interpersonal skills
• problem solving skills
• Team working skills
• Punctuality
• Confidence
• Excellent technical skills
• Good numerical skills and understanding of statistics

Job Rewards and Benefits