Technical Product Support Engineer
Mobylogix Pvt. Ltd., Pakistan

Technical / Product support Engineer

Mobylogix is looking for a Technical support engineer having 1-2 years of experience for its In-House product.

Location: Lahore

Responsibilities:

• Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
• Responding promptly to customer inquiries.
• Manage and monitor customers’ expectations.
• Create and maintain product support database to ensure customer satisfaction.
• Identify and assess customers' needs to achieve satisfaction.

Required Skills:

• Proven customer support experience
• Knowledge of Front end technologies like React js, html5, CSS3, Wordpress, etc. Knowledge of Vue. js is a Plus.
• Excellent communication and presentation skills.

Job Rewards and Benefits