IT Assistant
RAK Services, Pakistan

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration both for clients and in house.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through series of actions, either via phone, email or chat, until they’ve solved a technical issues.
• Provide prompt and accurate solutions to clients.
• Good understanding of computer system and Camera devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software’s.
• Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal.

• Strong Communication Skills
• Must have strong IT-related knowledge.
• Candidate should be target oriented, hardworking and punctual.
• Applicants should preferably have previous experience of IT.
• Fresh candidate are strongly welcome to apply, however, they should have a strong IT skills and Knowledge in terms of software, computer trouble shooting and computer networking.

Job Rewards and Benefits