Customer Relationship Officer
Roadmaster, Pakistan

Job Overview:

We are looking for Guest experience management officer responsible for looking after the needs of guests in a professional manner.

GEMS to provide high-quality service to our customers. You will address complaints, queries and feedback and go the extra mile to make sure our guests are satisfied.

• In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
• Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
• GEMS Duties and Responsibilities
• A successful Gem must complete various tasks to meet all relevant job expectations. We looked at several job listings and other resources and found the following to be core Guest Relation Officer duties and responsibilities.
• Provide Customer Service to Guests
• From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the front desk or lobby of the terminal and is available to handle all customer questions and concerns. A Guest Relation Officer works with front desk personnel in ensuring that all check-in processes run smoothly.
• Handle Guest Complaints/Queries
• A Guest Relation Officer listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.
• Assist in Developing Customer Service Satisfaction Programs
• It is generally up to a Guest Relation Officer to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires,feedback and help to create programs that better address the needs of guests to avoid potential issues in the future.

Guest Relation: 1 year (Required)

Customer Service: 1 year (Required)

Excellent communication skills

Job Rewards and Benefits