Call Center Agent
Jagah Online, Pakistan

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions Build a customer’s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level
• Seize opportunities to upsell products when they arise
• Giving support to sales executives
• Selling the company’s products and services
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• Previous experience in a customer support and sales support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively

Job Rewards and Benefits