Customer Support Specialist - International

Customer Support Specialist - International Job in Pakistan
ibex , Pakistan Gallery Job

Experience
Student
Salary
50,000 - 75,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
O Levels/Matriculation or above
Total Vacancies
10 Jobs
Posted on
Mar 24, 2020
Last Date
Apr 14, 2020
Location(s)

Job Description

  • Assist customers in resolving queries pertaining to electronic transfer of funds.
  • Assist in process of all documents required to perform transactions.
  • Analyze customers' concern with resolutions within timeframe.
  • Coordinate inbound customers' inquiries and provide resolutions.
  • Maintain knowledge on customers’ requirements and provide appropriate solutions.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customers grievances or special requests to designated departments for further investigation.

Job Specification

  • O Levels/Matriculation or above
  • Excellent command in English
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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