Customer Support Specialist - International

Customer Support Specialist - International Job in Pakistan
ibex , Pakistan Premium Job

Experience
Student
Salary
25,000 - 75,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
O/A Level, Intermediate or above
Total Vacancies
50 Jobs
Posted on
Mar 24, 2020
Last Date
Apr 23, 2020
Location(s)

Job Description

Job Description for Karachi & Islamabad - International:

  • Timely preparation of rates and quotes for customers and overseas agents.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Job Description for Lahore - International:

  • Assist customers in resolving queries pertaining to electronic transfer of funds.
  • Assist in process of all documents required to perform transactions.
  • Analyze customers' concern with resolutions within timeframe.
  • Coordinate inbound customers' inquiries and provide resolutions.
  • Maintain knowledge on customers’ requirements and provide appropriate solutions.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customers grievances or special requests to designated departments for further investigation.

Job Specification

Job Specification - Karachi & Islamabad - International

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Must be flexible to work in shifts
  • Excellent communication skills in English Language
  • Minimum O/A Level / Intermediate or above
  • Package: upto 55k

Job Specification for Lahore - International:

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Must be flexible to work in shifts
  • Excellent communication skills in English Language
  • Minimum O/A Level / Intermediate or above
  • Package: upto 75K

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Conveyance Facility

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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