Associates will be responsible for fielding outbound calls to customers, order confirmation, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution.
Data entry of customer and account information and transactions
Understand and answer account specific questions
Problem solve to find best possible outcome for customers β comfortable working through challenges to achieve the desired result
Connect and empathize with customers
Educate customers on the utilization of Capital Oneβs credit cards and reward services
Educate customers on digital channels available to them