System Support Executive

System Support Executive
Megatech Trackers Pvt Ltd, Pakistan

Experience
2 Years
Salary
25,000 - 35,000 PGK
Job Type
Job Shift
Job Category
Traveling
Yes
Career Level
Telecommute
No
Qualification
Bachelor
Total Vacancies
2 Jobs
Posted on
Apr 30, 2020
Last Date
Jul 30, 2020
Location(s)

Job Description

• Bachelor's Degree in Information Systems, Computer Engineering or equivalent technical Degree or equivalent combination of education and experience.
• Provide initial assessment of urgency and business impact on all support helpline calls and emails
• Install and configure computer hardware operating systems and applications
• Planning future improvements, suggesting IT solutions to business problems
• Providing technical support across the company (this may be in person or over the phone)
• Perform comprehensive root cause analysis and advise how to avoid such incidents in the future
• Record incident resolution in system and communicate to all stakeholders
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Theoretical understanding of Client / Server Operating Systems, Networking and IP Telephony
• Excellent written and verbal communication skills
• Flexible approach to work and problem solving
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Excellent telephone mannerisms
• The ability to explain complex technical issues to non-technical staff
• The ability to work proactively with little direct supervision
• A commitment to continual professional development
• A Team player in shifting 24/7

Job Specification

  • Trouble shoot system
  • Implement and maintain network standards and guidelines; utilize tool sets
  • All level 2 support
  • Take care of switches , router, system, sever etc
  • installing new software
  • Installing new hardware (servers, printers, computer work stations etc)
  • Setting up user accounts, permissions and passwords
  • Overseeing security of all systems, especially the internet
  • Installing anti virus protection
  • Fixing network faults
  • Technical support for people using the network
  • Day to day admin and monitoring of network use
  • Planning future improvements
  • Suggesting IT solutions to business problems
  • Making sure all IT meets industry standards
  • Taking backup of sever, e-mail, track, sj phone etc
  • Monitoring servers
  • Provide user support on the floor
  • Download and update the application according to the user requirement

Job Rewards and Benefits

Leaves
Medical

Megatech Trackers Pvt Ltd

Information Technology and Services - Karachi, Pakistan
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