Call Centre Manager

Call Centre Manager
Quicklease Car Rentals, Pakistan

Experience
< 1 Year
Salary
100,000 - 150,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Masters holder
Total Vacancies
1 Job
Posted on
Jun 10, 2020
Last Date
Sep 10, 2020
Location(s)

Job Description

Dubai based Car Leasing firm is looking out for a Call Centre Manager for their Offshore Call Centre (Inbound / Outbound) in Karachi.

Your duties will include but not limited to:

  • Recruitment and setting up the complete facility including sourcing equipment, effective resource planning and applying call centre strategies and operations
  • Managing the daily running of the call centre, including receiving calls, chats and emails from customers and clients, e.g. queries, requests, orders and complaints
  • Doing needs assessments, performance reviews and cost/benefit analyses
  • ensuring all relevant communications and data are updated and recorded
  • Advising clients on products and services available
  • Monitoring random calls to improve quality, minimize errors, and track operations and sales performance
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics for rating agents and the performance levels of the centre
  • Preparing reports on these statistics, ratings and performance levels
  • Handling the most complex customer complaints or enquiries
  • Organizing shift patterns and the number of staff required to meet demand
  • Providing weekly, monthly reports on customer ratings on presales, aftersales, and operations support
  • Fulfillment of Day to day requirement such as utilities and other requirements for managing smooth call center operations including dealing with authorities if required

Salary: PKR 100,000 + incentives
Job schedule (PST): 10am to 07:00pm

Job Specification

Excellent Communications skills

Report generation skills

Recruitement & Traning skills

Payroll management

Job Rewards and Benefits

Incentive Bonus
Transport

Quicklease Car Rentals

Transportation/Trucking/Railroad - Dubai, United Arab Emirates
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